📱 Need Help with the StreetModo App?
Whether you’re having trouble accessing the tour, hearing audio, or just have a question, we’re here to make your experience smooth and enjoyable.
Common Issues
- Audio not playing? Make sure your device is not muted and your volume is up. Try restarting the app.
- Map not loading? Confirm that location services are enabled and that you have a stable connection.
- Can I use the tour offline? Yes! Once downloaded, audio and map access will work without internet. Although without the internet it will not be able to determine your exact location.
Contact Us
Email us any time at support@streetmodo.com.
We usually respond within 1–2 business days.
🙋♂️ Frequently Asked Questions
Q: How do I start the Golden Gate Bridge Audio Tour?
A: Open the StreetModo app, press play at Checkpoint 1 (The Flagpole), and follow the map and instructions from there.
Q: Do I need an internet connection?
A: You’ll need internet access to download the app and initial content, but once that’s done, the tour plays offline.
Q: Does the app track my location?
A: Only when actively playing the tour, and only to help guide you to the next checkpoint. We never store or share your location.
💡 Tips for the Best Experience
- Use wired or Bluetooth headphones.
- Enable location services for smoother checkpoint transitions.
- Bring water and a jacket or sweatshirt — the bridge gets windy!
📨 Still Need Help?
Please reach out to us:
- 📧 Email: support@streetmodo.com
- 📍 Feedback: Use the feedback button inside the app (coming soon)
- 🕐 Support Hours: Monday–Friday, 9am–5pm PST
We aim to reply within 48 hours.